Terms & Conditions & Privacy Policy

Part 1: Terms & Conditions

1. Scope of Service
SurePacks operates as a showcase platform for eco-friendly and food packaging/cutlery
products. No direct sales or monetary transactions are processed through this
website.
The website functions exclusively as an online request portal allowing users to browse
packaging options and submit an Expression of Interest (EOI) or customization request.
Submitting an EOI does not constitute a binding purchase contract or guarantee product
availability.

2. Expressions of Interest (EOI) & Customization Quotes
 Non-Binding Requests: Submitting an EOI form creates no financial obligation for
either party.
 Quotations & Inquiries: Upon receiving your request, our team will review your
specifications (e.g., custom sizes, branding options, material preferences) and
contact you directly with tailored quotations, minimum order quantities (MOQs), and
lead times.
 Accuracy of Information: Users agree to provide accurate and complete
information when submitting custom request forms.

3. Intellectual Property
All graphics, logos, images, text, and custom packaging designs displayed on this website
are the property of SurePacks or its licensors and are protected by applicable intellectual
property laws. Unauthorized reproduction, modification, or distribution of any site content is
strictly prohibited.

4. Product Descriptions & Visuals
We strive to display product colors, textures, and dimensions as accurately as possible.
However, actual packaging colors and finishes may vary slightly depending on monitor
calibrations, material batches, or printing techniques (such as foil stamping or eco-friendly
ink runs).

5. Limitation of Liability
SurePacks shall not be held liable for any direct, indirect, incidental, or consequential
damages resulting from the use of, or inability to use, this website or the information
submitted through our inquiry forms.

Part 2: Privacy Policy

1. Information We Collect

Because we do not accept direct payments or maintain online checkout carts, we only collect
personal information that you voluntarily provide when submitting an Expression of Interest
or contacting us:

 Contact Information: Name, email address, phone number, and business/company
name.

 Customization Details: Packaging preferences, custom branding artwork, estimated
volume requirements, and specific inquiry notes.
 Technical Data: Basic website usage analytics (e.g., IP address, browser type,
pages visited) collected via standard cookies to improve user experience.

2. How We Use Your Information
We use the collected information strictly for business communication and service fulfillment:
 To process, evaluate, and respond to your Expressions of Interest and custom
quotes.
 To consult with you regarding your eco-packaging and cutlery requirements.
 To send relevant product updates, catalogues, or promotional consultations (only if
explicitly opted in).

3. Payment & Financial Data Disclaimer
We do not collect, store, or process payment cards, bank details, or financial
transactions on this website. Any future commercial agreements resulting from an EOI will
be handled off-site via formal invoicing and secure payment terms.

4. Data Protection & Sharing
 Third-Party Sharing: We do not sell, rent, or trade your personal information to third
parties for marketing purposes.
 Service Providers: Data may be securely accessed by trusted third-party tools
operating on our behalf (e.g., secure contact form processors or business email
hosting) bound by strict confidentiality obligations.
 Legal Compliance: We may disclose information if required to do so by law or in
response to valid requests by public authorities.

5. Data Retention & Your Rights
We retain inquiry data for as long as necessary to fulfill your request and manage ongoing
business relationships. You have the right to access, correct, or request the deletion of your
personal contact data from our system at any time by contacting our support team.
Contact Us
If you have any questions regarding these Terms & Conditions or our Privacy Policy, please
reach out to us directly through our online contact form.